MSA30x Complaints

msa30x complaints

When the whole family is watching a television show together, one thing that is always annoying is the volume of the television. My husband always wants the sound to be louder, but I get frustrated with it as I find it deafening and then I don’t feel like watching the show. I also dislike the TV being at high volume because I end up missing a lot of important calls. So, one day I saw a commercial about the MSA30x sound amplifier, and I was curious to try it as it seems to be the perfect solution for our problem with the television volume.

MSA30X is a small sound amplifier that looks like an ear bud and can be easily ordered online. I immediately purchased it from the official website and received it within a few days. I have been very pleased with this device because now we can all watch TV shows together with the volume at the right level for everyone. My husband happily uses the sound amplifier and enjoys watching the show. There are no more disagreements over TV volume in our home. Also, I can easily hear when my phone rings.

Complaints about MSA 30X Sound Amplifier 

Recently, I’ve been hearing many complaints about the MSA30X sound amplifier. I was really shocked to hear what people were saying about this product as I have never encountered any issues with it. I ordered my MSA30X from the official website and it was delivered straight to my mailbox in just a few days. I only paid the amount for one set.

When my neighbour also complained to me about this product, I decided to do some research to see what the complaints were all about. During my research, I found that most people who were complaining about MSA30X were not following the directions closely when they were placing their order. In fact they were ordering two sets when they only wanted one.

What Exactly Was Happening?

When you visit the official MSA30X website, there is a place where you enter shipping and billing information. There is also a place where you have to enter the quantity of the sets you need. Generally, you get one free set of MSA30X automatically when you order from this website. Therefore, when it asks you about the number you want to order, you need to select ‘1’ as you are automatically getting one free. People were selecting ‘2’ and the website was processing the order for two sets. So, it would appear that the people who were complaining about order processing problems were not realizing that they were ordering extra MSA30x sound amplifiers.

I also found that most complaints were coming from people who had ordered their product at the weekend. So when they contacted customer support to find the status of their order, they got no answer. It is important to note that the customer service works from Monday to Friday from 9am to 5 pm Eastern time. Upon checking the official MSA30X website, you will find a note that says that you should wait at least 24 hours before calling to change anything about the order. The problem was rather simple and would have never happened if care had been taken when placing the order.

Three Simple Steps to Order Your MSA 30X

You should only purchase your MSA30X from the official website to avoid any billing confusion. I will give you three simple steps for placing your order successfully.

Step 1: Visit the official website to place your order. Here, you will find the option to select the number of sets you would like to order. Be careful at this point since this is where most people make mistakes. Read the requirements carefully and then enter the number of sets you need.

Step 2: Next, you are required to enter your credit card information, which includes the ‘Type’ of your credit card. On clicking the pull down menu, you will find various options. Select the one that is most appropriate. You also need to fill in your card number and its expiration date.

Step 3: Lastly, you are required to provide your billing information such as your first and last name, address, city, country, state, zip, phone number and your email address. You also must check the relevant box if your shipping address is different from your billing address. Once you have filled in your information, you just need to click on the button that says ‘process order’.

That’s it. Your order is being processed and you will receive it in a few days. If you follow these three simple steps, I’m certain that you will receive your order at the right price and without any glitches. Happy Shopping!

{ 6 comments… add one }

  • Anita Hans September 27, 2013, 1:02 pm

    I purchased the hearing aides and need to return them, what address should they be shipped back to?

    • Paul October 26, 2013, 11:40 am

      Hi Anita,

      I have found this information at msa30x official site customer support that you can find here (bottom of the page click Returns).

      “MSA 30X comes with a 30-Day Money Back Guarantee (Less S&H). Should you wish to return, please call 1-877-362-4584 Monday through Friday between 9am and 5pm Eastern Standard Time. Please include your complete name, address, daytime telephone number and email address inside the return package when returning your item.

      Please wait at least 48 hours for your order to be processed before placing your call.

      MSA 30X
      PO Box 8104
      Van Nuys, CA 91409″

  • Anita Hans September 27, 2013, 1:05 pm

    I need to return the MSA 30X hearing aides I ordered, need an address to return them to.

  • Lina R Brown October 1, 2013, 2:21 pm

    I order a BOGO set of the hearing aid product and picked 1 to be order and at the end 1 additional one was added without me adding it. I answered no for all other questions to buy more product and I also was charge $33.79 shipping which made my total $93 and change, when it only should have been $45 and change. I had to search again for a phone number to cancel the order. I was told when I called that they would put in a request to cancel but it is not guaranteed so check back in 24 to 48 hours. I really hope that a business such as yours is not TARGETTING SENIOR CITIZEN like this!!!!!! This has to be against the law. There is no phone number on the order form for customer service at ALL !!! Usually there is a submit or confirm your order button when ordering online so that you can see the final cost but not this webpage, your order is put through before you see the final cost!!! UNFORGIVABLE!!!

    • Paul October 26, 2013, 11:52 am

      Hi Lina,

      I can understand your frustration. This website is not the MSA30X Official site, this is my website where I share my msa30x review based on my experience and the informations I have found in internet. I have received emails and messages about some msa30x complaints, that’s why I have produced an article about MSA30X Complaints, that you can check here, where I mention “Visit the official website to place your order. Here, you will find the option to select the number of sets you would like to order. Be careful at this point since this is where most people make mistakes. Read the requirements carefully and then enter the number of sets you need.” When you placing an order your are ordering sets (a set is made by 1 MSA30X plus another MSA30x , so they are actually 2 MSA30X). If you place an order of 2 sets you are ordering 4 MSA30X.
      I recommend you to contact customer support by telephone 877 362 4584 (source of this information: Official Customer Support , go to the bottom of the page where You will find all the links).
      Hope I have answered your question and hope you can solve your issue soon . Thanks

  • Paula November 30, 2013, 6:32 am


    I would like to know, does the MSA30X help or stop Tinitus?? as this problem is related to hearing issues, so would it be worth while buying a MSA30X for Tinitus???


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